2020 System upgrade

Our system upgrade has been successfully completed. Please see the below for information regarding the new online banking.

Next Steps

FAQ

Next Steps

Online Banking

Online banking has now been updated. Your username will be the same, but you will use a temporary password to login the first time. Your temporary password will be your zip code and the last four digits of your social security number.

Mobile Banking

Our new mobile app was released on May 4, 2020. Before using the new mobile banking, please login online at www.southpoint.bank to reset your password. If you are using the old version of the SouthPoint mobile app, please delete this version and install the new one.

Phone Number

If you've changed your number recently, let us know. When logging on the new online banking, you will verify your identity using this phone number.

Bill Pay and Transfers

Your existing Bill Pay and ACH settings will move to the new online banking.

Aggregation

In some cases, you may need to disconnect SouthPoint from your QuickBooks and reconnect. Learn More about connections to QuickBooks, Quicken and Mint and see instructions for conversion.

Statements

Your April statement will include May 1-3, 2020, and will drop on May 4. Your May statement will start on May 4 and drop as usual at the end of May. You will not need to reapply for eStatements.

Branch Changes

In-branch deposits will now offer paperless options, making the process easier and quicker. In addition, the daily cutoff time has changed from 4 PM to the branch’s closing time. Branch hours are unaffected.

FAQ

Your temporary password is your zip code plus the last four digits of your social security number. You will need to reset your password to continue. You will need to login using a web browser before using the SouthPoint Bank mobile app.

There is one of two possibilities:

  1. Check to make sure you are using the correct username. If you have accidentally typed the wrong username, the phone numbers listed will not be accurate.
  2. We do not have an accurate phone number on record for you. Please give us a call at the number below and we will update our system.
This system upgrade will allow us to improve our services and efficiency, as well as accommodate growth. With our new upgraded system, we will be able to enhance our customers’ experiences by being able to offer you the most up-to-date products and services – all delivered with the extraordinary customer service you have come to expect.
Yes. You will have the same bank account number(s) you have currently for checking, savings, money market, CDs, IRAs, and loans.
Yes, your current checks will work as normal.

Yes. You may continue to use your current debit card throughout conversion and at all times thereafter. You will not need a new debit card.

Since your account number is not changing, all current direct deposits or automatic drafts will continue to be processed normally.

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Give us a call

Give us a call 8:00 AM to 5:00 PM Central
Monday – Friday

Grandview: 205-503-5005
Gardendale: 205-503-5060
Trussville: 205-503-5030
Wilsonville: 205-503-5055
Main Line: 205-503-5000