Customer Support


Visit our FAQ page for answers to common questions. Frequently Asked Questions

Online Banking

Forgotten Username

If you have forgotten your username, we can email it to you after your identification is verified. Forgot Username

Forgotten Password

If you have forgotten your password, you can reset it yourself and get signed on quickly after your identification is verified. First enter your username on the login screen, then click "Reset your password".

Phone Number Missing

If Online Banking is requesting a one-time security code but your phone number is missing, it is possible the incorrect username was entered. Use the option above to remember your username. If your username is correct, please contact us to ensure we have the correct phone number on record.

Contact Us

For the quickest response to any customer support question, please give us a call or visit your local branch.
SouthPoint Customers
(205) 503-5000
Merchants Customers
(256) 734-8110